Prometric Test Candidates

Studyworks is an authorized testing centre for Prometric Inc. We conduct computer-based testing for many different types of professional and academic tests and assessments. Please read the important information below to ensure a pleasant and smooth testing experience.

Important Information

How to register or re-schedule your test

To make an appointment to sit for your test, please visit https://www.prometric.com.

Alternatively, you may also call Prometric in Kuala Lumpur to register for your test. Prometric KL is the head-quarters for South-East Asia. The phone number is +603-7628-3333.

Please note that Studyworks is only the testing LOCATION. We DO NOT register or reschedule candidates. Studyworks DOES NOT collect any payments and all your payments go directly to your test sponsor, NOT to us.

Contact information

In order to help reach the right people who can assist you, please take a moment to look at the table below.

Testing organization	hires	Prometric	which hires	Studyworks
e.g. GRE, TOEFL, CFA, USMLE		To administer the tests and to manage candidate registration, scheduling, and rescheduling		To provide the test venue for candidates to sit for their exams/tests
Call, email or visit the website of the testing organization for help with questions about Test structure Test content Break policy ID requirements Membership issues Fee issues Name change issues Results of exams Delays in results of exams		Call or email Prometric for help with Registration Re-scheduling ID requirements Fee issues		Call Studyworks for help about Where we are located Questions about ID requirements Test day conditions/questions
Some Useful Websites http://www.ets.org/gre http://www.ets.org/toefl http://www.cfainstitute.org/ https://www.usmle.org Please search online for your testing organization for all other tests.		Website https://www.prometric.com Phone Kuala Lumpur during office hours +603-7628-3333 Dial 001 for IDD or "+" sign in front of the number above if you are using your mobile phone		Website http://www.studyworks.com.sg Phone during office hours +65-6250 7696

What to bring on test day

• Correct ID as specified by your testing organization
• Email confirmation from Prometric
• A sweater/jacket in case you get cold
• Drinks and snacks if you have a break (please check the test format of your testing organization to see if you get breaks)

Identification requirements – Important!

What kind of identification should you bring to the test center? The validity and number of acceptable IDs are pre-determined by your test sponsor. Your ID must conform to the following:

Original – has your full name on it.  We CANNOT accept paper copies or photographs of passports from your phone. Government-issued  Valid -  unexpired Photograph Signature – signature may be on a different page for some countries’ passports

Please Note: The Singapore NRIC and Drivers’ License DO NOT have a signature on it and will NOT meet the ID requirements.

We highly recommend you bring your passport to ensure your ID requirements are met. Please refer carefully to your testing organisations’ ID requirements.

Candidates who do not bring the correct ID will NOT be allowed to take the test. It is your responsibility to bring the correct ID.

I’m Singaporean. Why can’t I use my IC?

We follow the rules and regulations set by the test sponsor for the test that you are sitting for. For tests by ETS, such as TOEFL, GRE, PRAXIS, please note the Singapore NRIC and Driving License DO NOT have a signature on them and will not fulfill the ID requirements. Please bring your passport.

For other tests, please refer to your requirements as stated by your test organization. Some tests may still require a secondary ID with signature.

What to expect on test day

Please click the link below for what to expect on test day
https://www.prometric.com/en-us/for-test-takers/prepare-for-test-day/pages/what-to-expect.aspx

Please click the link below for a video on what to expect on test day.
https://www.prometric.com/en-us/news-and-resources/pages/videos.aspx

Information about your test- test content, format, breaks, calculator use etc.

Studyworks is a testing location, and conducts many different tests. As test information, content, structure etc. vary from test to test, we advise you to check with your testing organization or test sponsor for the latest updates.

For tests that require calculators, please ensure that you bring the exact model that is allowed by your testing organization. We do not provide calculators and candidates with incorrect or unapproved calculators will not be allowed to use those calculators during their tests. 

When to arrive at the test center

For candidates taking tests at 8.30am, please arrive at 8.00am.
For candidates testing at other times, please aim to arrive 45 to 60 minutes ahead of your scheduled test time. This will allow you to settle down, and help us process your check-in for the test. For certain tests, there may be forms to fill out. Please do not be late as your lateness may affect other candidates testing at a later session.